Effective Date: 25/07/2025
Last Updated: 25/07/2025
Contact Email: support@volounteervoice.co.uk
“VolunteerVoice”, “we”, “us”, or “our” refers to the provider of the platform.
“Client”, “you”, or “your” refers to the subscribing charity or organisation.
“Platform” means the VolunteerVoice website, tools, services, and features.
“Agreement” means these Business Terms and any related documents or policies.
VolunteerVoice provides online services that enable organisations to:
Manage a public charity profile
Receive and respond to volunteer reviews
Access insights and analytics
Promote volunteering opportunities (depending on subscription level)
Full details of features are outlined in the pricing and subscription plan you select.
Access to the Platform is offered on a subscription basis.
Subscription fees are payable monthly or annually, in advance.
Fees are outlined on our website or agreed upon in writing at the time of subscription.
Prices exclude VAT unless stated otherwise.
Payment methods include direct debit, card payment via link, or invoice (for annual plans).
Monthly subscriptions automatically renew unless cancelled with at least 30 days' notice.
Annual subscriptions renew unless cancelled with at least 60 days' notice prior to renewal.
Failure to make payment may result in suspension or termination of access to the Platform.
Clients may cancel with 30 days' notice for monthly plans or 60 days' notice for annual plans.
Refunds are not offered for partial months or for periods already billed, except where legally required.
VolunteerVoice may cancel or suspend services if there is a breach of these Terms or misuse of the Platform.
You agree to provide accurate and current information for your organisation.
You are responsible for managing your account credentials securely.
You must not upload false, defamatory, infringing, or illegal content.
You are responsible for ensuring that any volunteer opportunities listed are accurate, lawful, and safe.
All intellectual property rights in the Platform, including software, design, logos, and content (except user-generated reviews), remain the property of VolunteerVoice or its licensors.
You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your internal business purposes during your subscription term.
Both parties agree to keep confidential any proprietary information disclosed during the term of this Agreement.
This obligation continues after termination, except where disclosure is required by law.
Both parties agree to comply with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
VolunteerVoice acts as a Data Processor for client account information and as a Data Controller for anonymous review data collected via the Platform.
Full details are set out in our Privacy Policy.
VolunteerVoice is not liable for indirect, consequential, or special damages, including loss of profits, business interruption, or reputational harm.
Our total liability under this Agreement, whether in contract, tort, or otherwise, is limited to the total fees paid by the Client in the previous 12 months.
Nothing in this Agreement limits liability for death, personal injury, or fraud.
VolunteerVoice is not liable for any failure or delay in performing obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, strikes, internet outages, or government actions.
Either party may terminate this Agreement with written notice in line with the cancellation policy.
VolunteerVoice may terminate immediately if the Client breaches these Terms, engages in illegal activities, or causes reputational damage to the Platform.
Upon termination, access to the Platform and any associated services is revoked.
VolunteerVoice reserves the right to update these Business Terms. Clients will be notified of any material changes with at least 30 days' notice before they take effect.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions or concerns about these Terms, contact:
Email: support@volounteervoice.co.uk