Effective Date: [25/07/2025]
Last Updated: [25/07/2025]
VolunteerVoice ("we", "us", "our") is an online platform designed to collect and display volunteer feedback about charities and nonprofit organisations. Our mission is to improve the volunteer experience through transparency and insight.
Anonymous review content, including ratings, comments, and experiences
Optional information if you create an account, including email address and encrypted password
Technical data such as IP address, browser type, device information, and location data for security, analytics, and troubleshooting
Name, job title, email address, phone number
Charity profile information such as logo, mission statement, equality and diversity policies, and volunteer opportunities
Payment details, which are processed securely via third-party payment providers
Usage data, including pages visited, time spent on pages, click interactions, and referring website
Cookie data and tracking technologies for analytics and functionality
To display and manage anonymous volunteer reviews
To allow charities to manage their profiles, view, and respond to reviews
To process subscription payments and manage billing
To communicate with users regarding their accounts, updates, and support queries
To maintain security and integrity of the platform
To conduct data analysis and improve platform functionality
To comply with legal, regulatory, or contractual obligations
Our processing of personal data is based on:
Consent, when users submit reviews, register, or opt into communications
Contractual necessity, for providing services to charities and processing payments
Legitimate interests, such as improving the platform, ensuring security, and providing customer support
Legal obligations, including compliance with data protection laws
Data is stored securely on servers located in the United Kingdom or the European Economic Area (EEA)
Access to data is limited to authorised personnel only
Passwords are encrypted and payment data is handled by secure third-party payment processors
Regular security audits and safeguards are in place to protect against unauthorised access or data breaches
We do not sell or rent your personal information. We may share data with:
Payment processors (e.g., Stripe, GoCardless) for subscription billing
Service providers for hosting, analytics, email communications, and technical support
Law enforcement or regulators if required by law
In the event of a business sale, merger, or acquisition, data may be transferred to the new owner under the same privacy commitments
Anonymous reviews are retained indefinitely to support transparency unless removed by the reviewer
Charity account data is retained as long as the subscription is active and for up to six years for financial and legal compliance
Volunteer user account data is retained until the user requests deletion
Under the UK GDPR and Data Protection Act 2018, you have the following rights:
Right to access your data
Right to correct inaccurate or incomplete data
Right to erase your data (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
To exercise any of these rights, contact us at [Insert Contact Email].
VolunteerVoice uses cookies to:
Enable essential site functionality
Analyse website traffic and usage patterns
Remember login details and preferences
Users may disable cookies via their browser settings but this may affect certain site functionalities.
We may update this Privacy Policy periodically. Updates will be posted on this page, and where significant, we will notify users via email or through the platform.
For any questions about this Privacy Policy or how your data is handled, contact:
Email: support@volounteervoice.co.uk